Refund & Cancellation Policy
Last updated: 5/6/2025
Important: Please read this policy carefully before making a purchase. By purchasing our digital products, you agree to the terms outlined in this refund policy.
1. Digital Product Nature
Our marriage biodata templates and downloads are digital products delivered electronically. Once purchased and downloaded, these digital products cannot be "returned" in the conventional sense.
2. Refund Eligibility
Due to the digital nature of our products, we have a limited refund policy:
- Technical Issues: If you experience technical issues that prevent you from accessing or using your purchased biodata template despite following our troubleshooting instructions, you may be eligible for a refund.
- Non-delivery: If you did not receive your download link or access to your purchased product after payment confirmation, you may request a refund after our team verifies the non-delivery.
3. Non-Refundable Circumstances
Refunds will not be issued for:
- Change of mind or no longer needing the product after purchase
- Purchasing the wrong template or format (please carefully review your selection before purchase)
- Dissatisfaction with the design or features after purchase (all features and previews are clearly displayed before purchase)
- Requests made after 24 hours from the time of purchase
- Compatibility issues with software or devices not listed in our compatibility requirements
4. Refund Request Process
To request a refund:
- Contact our customer support at support@freemarathibiodata.in within 24 hours of your purchase
- Include your order ID and the email address used for purchase
- Clearly explain the reason for your refund request
- Provide any relevant screenshots or information that supports your request
Our team will review your request and respond within 2 business days.
5. Refund Processing
If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
6. Cancellation Policy
Since our digital products are delivered immediately upon purchase, orders cannot be canceled once payment is completed. Instead, please refer to our refund policy above if you have concerns about your purchase.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: support@freemarathibiodata.in